Privacy Policy



GreenHealth.ca welcomes all visitors to our website. GreenHealth.ca is committed to ensuring the privacy and protection of all our customers. This policy was developed with this goal in mind and outlines the guidelines in which we gather personal and non-personal information and the use of such information.



In the process of engaging in commerce with the public, certain non-personal and personal information is gathered by our website. We do not store personal information on our website, for your protection and privacy, all personal information is redirected to an encrypted, secure site maintained by our order processing system. This system uses the highest level of internet security to protect you from unauthorized use. The following is an explanation of our privacy policy.



For the purposes of this statement, personal information includes your name, address, account information, company name, email address, telephone number and any other information which identifies you. “We, us, our” refers to GreenHealth.ca and our affiliated companies. Non-personal information refers to all non-identifiable information such as your IP address, referring website, browser type, navigation on the website as well as consolidated demographic information which does not contain individual information.




Personal Information



To provide you with the best service possible or to complete a transaction, GreenHealth.ca gathers your information to both verify your identity (to prevent fraud) and to facilitate your request. By providing your information in association with your request you are giving us your expressed consent in using that information to provide you the service or transaction you requested. This information is not stored on our website but redirected to a secured site. Information collected in this manner is used solely for processing your request. We may collect and summarize this information in such a manner where no individual may be identified for statistical purposes to help us improve our business practices and provide better service to you.



As most other websites our website may collect information about you that cannot be used to identify you directly. This information is gathered to help us improve our website and our business practices. Most of this information is used in statistical models for our information and may be shared with our vendors, suppliers and third-party contractors to improve the website and continue to give you the best value in the products offered to you. Other uses may include this information to create limitations to specific IP addresses or URLs that have been known to create problems for us.



Order Processing: When you purchase from our website, your name, address, credit card number and amount purchased will be submitted to your financial institution to verify your identity and to authorize your purchase. We must also supply your name, telephone number, address and items purchased to third party shippers such as UPS to deliver your order to you. There may also be instances where we may drop ship directly from the manufacturer or one of our suppliers. In these instances they are the shipper for this order and given the same information.



Independent Contractors: From time to time, we may employ other companies or individuals to provide certain services to us such as analyzing customer lists and data, providing marketing assistance, or consulting services. These third parties will have access to the information needed to perform their functions but cannot use that information for any other purpose. Any 3rd parties who use our data will be fully bound by this privacy policy.



Disclosure to Service Providers: GreenHealth.camay share your personal information with certain service providers in order to; provide products and services to you based on your request, to verify and validate information, and to address customer service matters. Examples of service providers include credit card issuers, product service depots, warranty providers, and delivery services.



Legal Disclosure: We may disclose your information as permitted or required to by law; for example:
-	to a government institution or other person or entity that has asserted its lawful authority to obtain the information;

-	where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity; 

-	to comply with a subpoena or warrant or an order made by a court, person or entity with jurisdiction to compel the production of information; 

-	to comply with court rules regarding the production of records and information; and 

-	to our legal counsel. 

Third-Party Links: We have many links on our site to third-party sites, most of these are vendor sites. We do not accept any responsibility or liability for these sites. We recommend you read the privacy statement for each site before supplying any information. Other third-party sites may link into our site; we have no control over these sites and likewise cannot assume any responsibility or liability. Some sites may give you a unique code, cookie or graphic which will uniquely identify you to them. These are used to track and possibly capture information you supply while on our site, though we endeavour to remove such access, you must take the responsibility to limit exposure to such practices. We suggest using a spy ware program to remove these programs on a regular basis and to visit our site directly.



GreenHealth.ca reserves the right to modify this policy at anytime. You should visit periodically to review any changes.



Last modified: 06/27/10




Pricing Policy



GreenHealth.ca does not offer any form of price protection on items sold. Any refund amount is based on the lesser of the current price of the item or the price for which it was purchased. However, for defective items returned within 7 days (14 days for online purchases), the customer will receive a full refund for the price stated on the invoice.



Return Policy



We require the original GreenHealth.ca' invoice for all returns or exchanges. Customers who purchase online may send us a copy of their invoice instead of the original.



All products to be returned or exchanged must have their complete original packaged materials including any manuals, printed materials, disks, and cabling. All returned goods must be in resalable condition, inspected and approved by our staff.



Within 7 days of purchase (14 days for online purchases), items may be returned under the following conditions*:

-	Defective products may be returned for exchange, refund or credit. 

-	Unopened and unused products are eligible for exchange, refund or credit. 

-	LCD Monitors with less than 7 dead pixels and Notebooks with less than 4 dead pixels are not considered defective. See manufacturer's warranty for dead pixel policy replacement.

-	Opened or used products will be subject to a restocking charge of 15% minimum. 

o	Cooling products are subject to a 25% restocking charge.
 
o	Ethernet cables in resalable condition are subject to 20% restocking charge. 

o	There are no returns or exchanges on all printer cartridges/toners, blank media (CD/DVD/etc.), opened software, OEM software, headsets and all cables excluding ethernet cables. 

o	GreenHealth.ca reserves the right to charge higher restocking fees for any special circumstances, such as damaged packaging, missing CD, etc. 

o	Physically damaged products will not be accepted. 


* There is no exchange, refund, or credit, on select items. Some items have specific sales conditions. For example, on printer exchanges, the customer will only receive an exchange on the printer, not the ink cartridge/toner. Please refer to your invoice or ask in store for more information.



After 7 days from purchase (14 days for online purchases), GreenHealth.ca will only accept defective products for warranty service (see warranty policy below). There are no refunds on new, used, opened, unopened, or defective products after the 7 day period (14 day period for online purchases).



Note: There are no refunds on labour, installation or shipping charges.



Warranty Policy



All warranty periods indicated are from GreenHealth.ca, unless otherwise noted, and are limited by the manufacturer's warranty policies. Actual manufacturer warranty periods may vary depending on product and manufacturer and may be longer than the warranty period covered by GreenHealth.ca. Please refer to the Manufacturer's website or product manuals/packing for more information.



Generally the manufacturer's limited warranty will only cover the product for manufacturing defects and will not cover any physical damage to the product from misuse, dropping, physical damage etc. In no way does GreenHealth.ca warrant any product for fitness of use or for representations made by the manufacturer.



Unless otherwise stated, all products purchased from GreenHealth.ca are covered by a minimum 15 day in-store direct exchange warranty policy.



To receive warranty service on any product from GreenHealth.ca, the product must be brought in with the original invoice and tested by our technicians (for online purchases, see below). If the product is deemed defective, you may be provided with a direct exchange* or will be required to fill out an RMA form so that we may send the item to the supplier or manufacturer for warranty service. Depending on the manufacturer's warranty policy, the product may be repaired or replaced. This may take 2~6 weeks. A copy of the RMA form will be given to you; please do not lose this form it is your responsibility to keep it in a secure location. GreenHealth.ca reserves the right to refuse to release any items left in our possession with out the proper RMA form.



* GreenHealth.ca reserves the right to substitute a comparable model at the current market value of your item.



Online Purchases: For products purchased online, the customer must contact us by phone (416-225-0444 / 416-300-0519) or email to address the problem with the product. If a technician is unable to resolve the problem over the phone or email, and deems the product defective or requiring testing, the customer will be given an RMA reference number. The customer must ship the product back to us with a copy of the invoice and the RMA reference number within 7 days upon being issued this number. GreenHealth.ca recommends that appropriate measures are taken to safeguard the product from damage during shipping, as GreenHealth.ca does not warrant a physically damaged product.



GreenHealth.ca does not accept packages sent collect or COD. The customer must pay for shipping and provide the necessary information for reimbursement.



GreenHealth.ca will cover shipping charges both ways for the first 14 days on dead on arrival (DOA) products, both OEM and retail. This 14-day period starts from the day of shipment. Please use standard ground shipping. GreenHealth.ca will only reimburse up to 50% if non-standard shipping is used, such as Express.



If the product is determined to be defective and is covered by our in-store direct exchange policy, the customer will be informed and a replacement will be shipped out as soon as possible. The direct exchange period for online purchases is 30 days from when the order was originally shipped out to the customer.



After the first 30 days, the customer will have to wait until we get a replacement or repaired item back from the manufacturer. This may take an estimated 2-6 weeks depending on the product. GreenHealth.ca will cover the shipping charge for sending the product back to the customer for up to 90 days for OEM products and 30 days for retail products, from when the original purchase was shipped. Please note that some products may have a less than 90 day warranty. It is recommended that customers deal directly with the manufacturer for all retail products for faster turn around times. GreenHealth.ca can help facilitate warranty service between the customer and manufacturer for retail items, but will not cover any expenses incurred for warranty service after the first 30 days of purchase. For OEM products that have a one year warranty, GreenHealth.ca will not cover shipping charges after the first 90 days.



At no time after the 14-day DOA period will GreenHealth.ca cover the shipping cost for shipping the product from the customer to us.



GreenHealth.ca is limited to the service level offered by the manufacturer or supplier, please read your product warranty information carefully before contacting us.



For further details regarding manufacturer's warranty, GreenHealth.ca' in-store warranty and in-store direct exchange warranty, please see the warranty section on the product page. For specific RMA requirements please refer to the RMA Requirements Chart.



Note: All parts (Components, PCs, Notebooks, etc.) brought in for servicing or RMA that is ready for pick up by customer, will only be held for up to sixty (60) days, after which GreenHealth.ca  will no longer be liable for said parts and said parts will become property of GreenHealth.ca.